Privacy Policy
Privacy Policy
Bluebonnet collects the following types of non-public personal information
about its members:
• Information received from members or an authorized representative through a
service request or related to other services or products provided by Bluebonnet;
• Information received from others that members have authorized to provide
information related to services or products provided by Bluebonnet;
• Information about member transactions with Bluebonnet or others; and
• Information received from consumer-reporting agencies.
In November 2007, the Federal Trade Commission (FTC) passed regulations referred
to as Red Flag rules, which require certain businesses, including utilities, to identify
patterns, practices and activities that indicate the possible existence of identity
theft, and to establish a program to identify, mitigate and prevent identity theft.
Since Bluebonnet is a creditor that maintains accounts receivable that are incurred
primarily for personal, family or household purposes, which may include multiple
payments or transactions, it is subject to the Red Flag rules. FTC’s original deadline
for enforcement of the Red Flag Rules was January 2008. Although that deadline
has most recently been extended to December 31, 2010, Bluebonnet has been in
compliance since the original deadline and regularly reviews and updates its
policies and procedures to ensure its members’ confidential information is
protected and secure. Consequently, members are required to present certain
identifying information prior to discussing any account.
Bluebonnet never sells member information to others. Bluebonnet may disclose
information about a member when necessary to administer products or services it
provides, or when required by law (such as, in response to a subpoena, etc). No
third-party non-affiliates have access to member non-public personal information,
except pursuant to authorization from the member. Bluebonnet maintains
electronic, physical and procedural protections in order to safeguard all information
received from its members. Information is accessed by Bluebonnet employees only
when necessary and is always treated confidentially.
For questions regarding Bluebonnet’s Privacy Policy, please call 800-842-7708,
or write to: Bluebonnet Electric Cooperative, P.O. Box 729, Bastrop, Texas 78602.