Power down

Canceling electric service

To discontinue your electric service you must provide us with some basic information.

  • either your service address, your Bluebonnet account number, or your meter number;
  • either your Social Security number or your driver’s license number; and
  • the date you want electric service discontinued.

You can provide this information in person at one of our Member Service Centers, by mail, or by telephone at 1.800.842.7708.


Reporting Outages

Is your power off unexpectedly? Time to triple-check:

1. Is it a planned outage?
2. Is it your breakers or circuits?
3. Is your neighbor’s power off?

To report unplanned power outages 24/7, call 1.800.949.4414.